1) EXECUTION AND DELIVERY TIMES
The order will be taken after confirmation of payment. The delivery time will vary depending on the method of payment chosen. Delivery is scheduled within 48 hours from the order confirmation on the Italian territory. Overseas delivery is subject to the schedule implemented by the courier. OREF srl is not responsible for any delay or failure to fulfill obligations under these conditions if the delay or failure arise from freight shipments. This provision does not affect your rights derived from the law.
Delivery times refer to products available in stock.
For other products the client will be notified of the date of delivery by e-mail and / or telephone/fax
Deliveries made in Firenze and surrounding areas will be carried out by our own at additional cost € 10.00 + V.A.T.
For other destinations throughout Italy, we will ship by courier and will apply the following charges:
Engines € 90.00 + V.A.T
Gear Boxes € 60.00 + V.A.T
Other € 30.00 + V.A.T
No transport fee if the product is picked up in-store.
The product price is inclusive of V.A.T., shipping not included.
4) METHODS OF PAYMENT
- Cash payment to the courrier
- Bank transfer
By bank transfer payment specifying on the reason for payment the order number issued by the system.
Payments will be accepted only from accounts payable to the holder of the order.
OREF Srl - Via del Roseto 54P
50012 - Vallina Bagno a Ripoli (Firenze)
Cassa Di Risparmio di Firenze Agenzia di Bagno a Ripoli
Other forms of payment will be agreed in advance with permission of OREF srl.
WITHDRAWAL OF CUSTOMER
Online sales of goods are governed by Law No. D. Lgs 185 from 22/05/1999, which regulates the subject of distance contracts, that is done outside of business premises. This legislation establishes the right of withdrawal, or the ability for the consumer to return the product purchased and to obtain reimbursement of costs incurred.
The customer has the right to withdraw, without penalty and without specifying the reason, no later than 10 working days of delivery (delivery by the date indicated on the waybill of the courier).
The withdrawal right is exercised within the period specified by sending a registered letter with advice of delivery and all the products purchased from OREF srl
Communication can also be faxed in advance at number 055696331, provided it is confirmed by registered letter with return receipt within 48 hours.
In case of applicability of the right of withdrawal, the customer is required to return at his own expense all items relating to the invoice as well as they are received and that is absolutely new, unused, complete with all their parts and in original packaging.
Failure to observe these principles will render the right of withdrawal. In case of application of the right of withdrawal, upon receipt of the goods, the corrections OREF srl. will refund the entire amount paid by the customer, excluding delivery charges, within thirty days from the date on which the notice is received by bank transfer.
WITHDRAWAL OF SUPPLIER
If OREF srl, is unable to process your order request because of a temporary unavailability of the product ordered, shall be entitled to terminate the sale within 30 days from the date of the order giving the customer a simple communication, pursuant to Law N° 185/99 Art. 6 paragraph 2. In this case, the customer shall only be entitled to a refund of the amount already paid.
6) RETURNS AND REPLACEMENTS
When the product arrives customer must verify the integrity and the number of packages received. In case of failure customer must sign the transport document "subject to control" highlighting the reason (eg damaged pack or pack missing) and call us within 24 hours of receipt of goods. If you replace the goods for a delivery not in accordance with the products ordered, you must send a comunication to fax 055696331 within 5 days from the date of delivery, OREF srl will then communicate the procedure.
The purchase of material from OREF srl., involves the acceptance of warranty conditions.
Our products are guaranteed 12 months from date of sale. The warranty is valid only if the following conditions are observed:
- The buyer must contact and receive permission from OREF srl., before deciding on any repairs.
- The repairs must be performed by qualified personnel.
- The rules of assembly, tightening, stroke, and the run-in must be carefully performed.
- In case of replacement, the defective parts must be returned to OREF srl with a detailed technical report in attachment.
- The guarantee covers the free replacement of defective products for certified faults in material or workmanship.
- The removal and installation costs will be reimbursed, after verifying our actual responsibility, according to Autodata Labour time specifications.
THE WARRANTY DOES NOT INCLUDE
- Vehicle downtime, replacement car
- Smallware, oil, antifreeze fluids, filters, various liquids;
- Towing charges, travel and transportation expenses;
- Any costs for purchasing material without our permission.
- Fire or theft.
- Where the vehicle has been used for Motor Sport.
- As a result of criminal or malicious damage.
- As a result of insufficient coolant or lubrificant.
- The warranty does not apply if the damage results from improper installation, neglect, abuse in operation, tampering with the original parameters, or causes beyond the imperfections in our material or workmanship.
In accordance with the GDPR EU 2016/679 (Privacy Code) OREF srl, will process the data you provide in accordance with the legislation on protection of personal data.
Providing data is optional but a refusal to supply determines the inability to implement its obligations under the contract that you are party.
The personal data you provide is collected by electronic means and treated, even with the help of electronic media, directly and / or through delegated third parties for the following purposes:
- Purposes connected with the service and the management of the purchase of products;
- Statistical purposes, advertising material, also sent by e-mail.
As part of its administrative, accounting, tax, logistics and marketing activities, sometimes it is necessary to supply some of the processed data (eg: to banks, accountants, consultants, government offices and the carier).
A list of such subjects is available at our office. The OREF srl undertake not to communicate or disclose any information that concerns you or your firm for commercial purposes and not to sell, share or transfer its databases. Inside our company data may be known only by those specifically authorized.
In accordance with the GDPR EU 2016/679 (Privacy Code), you have the right at any time to obtain information on the processing of your data, its aims and methods and the logic applied to it as well:
1) The confirmation of the data in our possession and their origin;
2) The owner and managers details and the persons or classes of persons to whom the data may be communicated or who may become aware of them as managers or agents;
3) The updating, correction and integration of data;
4) The cancellation, changing into anonymous form or blocking of data handled in violation of the law;
5) Certification that the operations referred to in paragraphs 3) and 4) were brought to the attention of those to whom the data were communicated, with the exception of cases where this proves impossible or involves a use of means manifestly disproportionate to the protected right;
6) To oppose: the processing of data pertinent to the purpose of collection, for legitimate reasons the processing of data for commercial information purposes or for carrying out market research.
The data controller is Bonciani Stefano c/o OREF srl via Del Roseto 54P Vallina Bagno a Ripoli Firenze 50012.
The conditions contained in this document may be changed without notice and will be valid from the date of publication on the website.
If the dispute can not be solved directly or by arbitration, the sole place of jurisdiction is Firenze.